When deciding whether to launch a blog my CEO and I spoke at length about the purpose our BLOG would serve. We asked all of the necessary questions, including what would we talk about? Would anyone want to read it? And one of the most important questions of all…What wouldn’t we BLOG about? Would there be specific information that we just wouldn’t touch? Would we talk about financials, or the overall state of the company? Honestly, those answers are still up in the air, but we know one thing, we launched this BLOG for the sole purpose of letting our customers into the daily life of the Nations Photo Lab Family. We want to let our clients see us on a more human level, a level that EVERY company should eventually get on with their customer base.
Ryan Millman, our founder and CEO (and another blogger that you will soon get to know), started this business with ONE GOAL in mind…building long term relationships with our customers based on quality products, low prices and MOST IMPORTANTLY, the highest level of customer service. We have an internal motto at Nations Photo Lab and unless you were a fly on the wall in our weekly operations meetings you may not know it, but this motto keeps everything in perspective for us, the motto is…”Every Customer, Every Order, Every Day”. It is this motto that everyone who works at Nations Photo Lab adheres too and tries to emulate with every action. This is why we recently re-designed our website, this is why we consistently are adding new products, this is the reason that our customer service staff is top-notch and this is the main reason that we are not afraid of trying new things, this motto keeps us grounded, keeps us pointed in the right direction and keeps our customers as the number one most important aspect of our business!
Now that I have stated the reason for this blog, or better yet, stated the intention of this blog I want to officially introduce myself. My name is Chris and I am the Marketing Director here at Nations and will be one of the prominent bloggers you will be hearing from, but don’t worry we will be introducing you too many more of the characters that work at Nations Photo Lab. As for how I came to Nations Photo Lab, well it was a road that started with a Marketing undergrad degree and a Masters degree from an amazing university in Eastern Carolina, aptly named East Carolina University. After a stint with a large advertising agency in Baltimore, MD, I was lucky enough to meet Ryan (through my future wife) and score that ever important interview…the rest is history.
I hope you enjoyed the inaugural blog of Nations Photo Lab and I will speak to you soon.
I’d just like to say that I am glad to see this blog. I’m always looking for tips & suggestions. So looking forward to reading the new blog. Thanks
Comment by Charice Kemp — July 15, 2009 @ 8:28 pm
Thank you for the outstanding service you provide! Print Quality is the world-class and shipping is lighting fast!! I look forward to doing business with your company for years to come.
Best Regards,
The J.Eyers Team
http://www.jeyers.com
Comment by The J.Eyers Team — September 20, 2009 @ 11:07 pm
Thank you for taking the time to write entries on this blog. I would also like to say how much I love NPL. I have had MANY questions over the time that I have used this company for all of my printing. You have answered everything I have asked with very knowledgeable answers. Long story short… I am very pleased with my experience with NPL. Keep up the good work! And thanks for rushing my Christmas order! My client was very pleased to receive it before opening presents!
Comment by Courtney Utley — December 24, 2009 @ 10:58 pm